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District Parts / Service Manager #11 (Washington DC, District of Columbia, US) in Washington, DC at Kia Motors America

Date Posted: 1/24/2019

Job Snapshot

Job Description

Need a positive switch in your career? Kia Motors America is one of the world’s fastest growing automotive companies in the US. We are always looking to add smart, talented individuals to the Kia team.

At Kia Motors America, innovation and reinvention are at the core of everything we do, and our willingness to challenge conventional thinking has transformed the brand into a recognized industry leader.

With an extensive lineup of world class products, Kia continues to grow and mature at a rapid rate. Our Marketing partnerships with the NBA, Super Bowl, Billboard Music Awards and others are raising brand awareness and challenging what people think they know about the Kia brand. Join us as we invite people to discover the “New Kia”.

Status

Exempt

Summary

Ensure the dealer service department management provides competent, quality service that will enhance customer perception of product, the dealer and ownership experience and maximize their repeat purchase intent.  Assist dealer in marketing Kia products and parts/accessory sales.  Act as a business consultant in developing profitability and value of franchise.

Major Responsibilities

Priority

Major Responsibility

%

1st

Manages and directs all District Service activities in accordance with KMA corporate and regional policies and procedures.

20%

2nd

Manages and directs all District Parts activities in accordance with KMA corporate and regional policies and procedures.

20%

3rd

Manages and directs all District Warranty activities in accordance with KMA corporate and regional policies and procedures.

20%

 

4th

Manages and directs all District Service Training, including limited technical assistance, activities in accordance with KMA corporate and regional policies and procedures.

20%

5th

Manages and directs all District Consumer Affairs activities in accordance with KMA corporate and regional policies and procedures.

20%

Education/Certification

Bachelor’s degree or equivalent experience.

Overall Experience

Specialized OEM vocational or technical training.

Wholesale and retail dealership experience desirable.

Business consulting.

Directly Related Experience

Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience.

Ability to negotiate and resolve owner concerns consistent with KMA policies/procedures.

Skills

Competencies

 

KMA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KMA complies with applicable law governing non-discrimination in employment in every location in which KMA has offices.  The KMA EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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