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Multimedia Manager in Irvine, CA at Kia Motors America

Date Posted: 11/22/2018

Job Snapshot

Job Description

The Multimedia Manager will be responsible to:
  • Lead and direct IQS/VDS activities associated with multimedia for all models, including data analysis, issue clarification through customer contacts and visits, decision making for implementation of improvements for customer education materials: FFG, Customer Tips, Owner Manuals and hang tags to achieve corporate goals for multimedia DTU PP100. Provides KMA leadership in cross functional teams with KMC, NAQC, HATCI to establish IQS/VDS improvement strategy and review/approve software upgrades.
  • Lead and direct activities to identify and report Quality concerns for multimedia across all models, utilizing Warranty, Techline and Consumer affairs data to issue comprehensive QIRs, confirm countermeasure effectiveness and validate and implement field fixes.
  • Direct and supervise the preparation of all work related to the publication of TSB and SA including draft reviews, time studies, analysis of labor times, parts required, VIN list and final publication.
  • Plan and direct go and see activities with KMC, NAQC and other subsidiary’ personnel.     
  • Supervise Multimedia service engineer, providing training and direction toward accomplishment of assigned goals.
  • Interface with KMA management and executive management with presentations, communications and strategy for all multimedia.
  • Plan for and supervise all new model multimedia hardware, software and functionality, to ensure it meets US Customer expectations for performance and quality.
For quality improvement purposes, position requires continuous evaluation of Product Quality Test Fleet vehicles and will include driving outside of normal business hours. This requires the possession of a valid state driver’s license and good driving record.

  • Supervise identification, investigation, analysis and reporting  via QIR multimedia  problems in Kia vehicles.
  • Directs and supervises the preparation of all work related to the publication of TSB SA PITSTOPs and provides direction to TECHLINE on multimedia corrective actions. 
  • Lead and directs IQS/VDS activities associated with multimedia.
  • Plans and directs go and see activities with KMC, NAQC and other subsidiary’ personnel. 
  • Plans and directs product audits through a combination of in plant audits, POE audits and forward model evaluations.
  • Supervise Service Engineer, providing training and direction.
  • Coordinate support activities to manage embedded telematics process for KMA.  KMA to manage production concerns and coordination with suppliers on production issues.

  • Bachelor’s degree in engineering or equivalent work experience required.
Directly Related Experience:
  • 3+ years automotive industry experience in quality assurance or engineering environment required.
  • Multimedia experience highly desired.
Overall Related Experience:
  • Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems required
  • Strong analytical approach to problem resolution preferred.
  • 2+ years of management experience desired.
Position Requirements:
  • Occasional travel required domestically and/or internationally
  • May need to work additional hours outside of normal business hours
  • Strong technical writing capabilities and oral communication skills
  • Strong, collaborative leadership skills
  • Strong project management skills manage multiple, complex projects simultaneously
  • Technical background in multimedia
  • Working knowledge of PC and software (minimum: MS office intermediate level, in particular PowerPoint and Excel)
  • Senior: additional reporting, coordination and supervisory skills
Kia Motors America offers an environment where we place a strong focus on our customer, embrace challenges and work collaboratively.  If you’re looking for this type of a dynamic company, then Kia Motors America should be in your consideration for employment opportunities. Based in one of the nation's most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at or