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Director, Service Operations in Irvine, CA at Kia Motors America

Date Posted: 8/13/2018

Job Snapshot

Job Description


This position is responsible for collaborating in the development of KMA’s service strategy and identity and for ensuring that KMA’s service strategy and identity are effectively implemented by KMA’s regions and field managers and Kia dealers to achieve KMA’s objectives relative to customer satisfaction, service retention, commercial dealer operations, parts & accessory sales, dealer and KMA profitability, customer repurchase loyalty, warranty excess cost control and dealer employee training.  They must balance focus current marketplace needs with an outlook toward future industry trends. The position is responsible for service strategy, planning and innovation.
They collaborate with other Service Division department heads to develop strategies, tactical launch plans, performance analysis, and improvement action plans (when necessary) to ensure achievement of company goals.  They are responsible for developing key messaging for communication of Service Division priorities, accomplishments and further actions needed to KMC, field and dealers using various communication methods and in various forums.
This position is the lead within the Service Division for providing oversight and direction to the field and dealers relative to all aspects of service and parts operations.  They work in coordination with the regional management teams to assure the effective implementation of corporate programs and attainment of goals and objectives.  They are responsible for collaborating in the establishment of key departmental objectives, as well as, being responsible for development of plans and content for district manager training and motivational programs/communications.
This person is responsible to gather and provide information to KMC in response to information requests and to keep them updated on objective and action plan achievement progress.


Develop Service strategies to improve dealership operations and achieve KMA goals relating to CSI, Service Retention, Parts & Accessory Sales, Training, and commercial dealer operations.  Strategy development is both for the current year and 5-year plan.  Also, consider future automotive trends and develop strategies and plans for innovation that ensure the Kia and Kia dealers remain in a competitive position.

Provide direction, oversight, motivation and management of regional, district and dealer operations with respect to ensuring effective implementation of programs and initiatives to achieve core field objectives.  Includes participating in regional field meetings, Service & Parts Club Meetings, helping to coordinate the annual National Field Meeting, etc.

Assist Head of Department in developing key department messages relative to priorities, accomplishments and future actions necessary to produce improved performance and accomplish goals.  Includes preparing power point presentations, video script writing, field/dealer letters, etc.

Provide direction and training to RPSM/DPSMs to improve their performance. 
Respond to requests for information from KMC on various topics



  • Bachelor’s degree in business management or equivalent work with demonstrated skills required.

 Overall Related Experience:

  • Minimum 10 years corporate service operations experience with a domestic or import manufacturer or distributor.

 Directly Related Experience:

  • Minimum 10 years experience in corporate and field service management.

  • Previous automotive retail experience is highly desirable.


  • Demonstrated leadership skills and presence

  • Strong automotive and industry knowledge

  • Excellent written and verbal communications skills

  • Strong analytical abilities

  • Strategic thinker with the ability to translate strategies to implementable tactics

  • Detail oriented

  • Working knowledge of PC programs and software

  • Positive attitude with the ability to motivate others

 Kia Motors America offers an environment where we place a strong focus on our customer, embrace challenges and work collaboratively.  If you’re looking for this type of a dynamic company, then Kia Motors America should be in your consideration for employment opportunities. Based in one of the nation's most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at or


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