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Field Operations Specialist in Irvine, CA at Kia Motors America

Date Posted: 11/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/17/2018

Job Description

SUMMARY:

Under the direction of the Sr. Field Operations Manager, this role is responsible for all program and project management requirements pertaining to field operations being accomplished with effective and accurate results. That all related and required field operational support functions are fully implemented and continually improved upon, and that all field operation related analysis and reports are performed and issued according to required timetables.
 
This role will assist with the Kia Performance Center (KPC) and the various incentive programs (excluding travel) that relate to retail/dealer employee incentives. This position will also assist with conducting needs analysis research covering key areas of performance for field managers, supporting regional sales staff and retail/ dealer employees. The Field Operations Admin will serve as back up in the absence of the Sr. Field Operations Manager.
 

MAJOR RESPONSIBILITIES: 

  • Oversee and manage the approved vendor responsible for the delivery and maintenance of the Kia Performance Center program. Including the supervision and coordination of the vendor team. Insure timely and accurate data and incentive payment on a monthly / quarterly / annual basis. Assign and update course completion qualifications for regional training on above program. Coordination of all internal and external communication in regards to above program, including program rules/bulletin creation and distribution.

  • Oversee, maintain and administer all budget related processes associated with the $60M retail employee monthly/quarterly/ annual incentive & recognition programs (Kia Elite). Act as main liaison with finance for all of the dealership personnel incentive programs. 

  • Prepare all month-end field operation reports, and special reports/analysis as requested including, DSM ranking reports, Medallia, SSI reports, etc.  Prepare ad hoc reports and presentations required to support the Field Operations Department.

  • Manage the content administration for the Field Ops tab of KDealer.com as well as providing additional support for administration in the Executive and Sales tabs when required.

  • Act as project lead for regional district re-alignments which includes direct contact and communications with HAEA team responsible for SAP System. 
  • Support Field Operations team with ad hoc assignments as assigned.

 
JOB REQUIREMENTS:
 
Education: 

  • Bachelor’s degree or equivalent work experience required
  • Master’s degree preferred

 
Overall Related Experience:

  • 7+ years’ automotive manufacturer experience
  • 5+ years’ project management experience

 
Directly Related Experience:

  • 3+ years’ of automotive manufacturer sales or marketing administrative experience
  • Must understand the relationship between manufacture and dealer from a sales and marketing perspective

Position Requirements:

  • Occasional travel may be required domestically and/or internationally
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
  • Perform other duties as assigned


Kia Motors America offers an environment where we place a strong focus on our customer, embrace challenges and work collaboratively.  If you’re looking for this type of a dynamic company, then Kia Motors America should be in your consideration for employment opportunities. Based in one of the nation's most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at www.kia.com/ or kiajobs.com.