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Field Technical Specialist in Irvine, CA at Kia Motors America

Date Posted: 5/6/2018

Job Snapshot

Job Description

SUMMARY
This position's territory will primarily cover Los Angeles County up to the very top of Northern California.  Residence in this territory is required. 
Our Field Technical Specialist (FTS) investigates, analyzes and repairs vehicle issues and conditions that occur in the field, and assists KMA and dealers in handling difficult vehicle technical concerns that cannot be resolved through day-to-day channels (i.e., Technical Assistance Center, DPSMs, RPSMs, etc.). The FTS provides the highest skill-level technical and diagnostic aptitude to the role. In addition, the FTS serves as the definitive resource on repairs and diagnostics to assist Service personnel at Kia dealerships. This position significantly impacts and contributes to the organization for improved customer/dealer satisfaction and provides important product quality data to company management.
 
MAJOR RESPONSIBILITIES
  • Assist Kia customers, dealerships and KMA staff by performing or supervising effective vehicle repairs/inspections.
  • Determine, assess and report the scope of technical issues with Kia vehicles occurring in the field via Field Product Quality Reports, Quality Investigation Reports, or others as directed. Assists the Product Quality Department with special requests and/or visitors regarding technical issues. Provide technical testimony, as necessary, in arbitrations and trials involving KMA vehicles.
  • Provide and promote technical training, updates, information and assistance to Kia dealership personnel. Report to KMA management, team members and/or their affiliates (i.e., DPSM, RPSM, National CA staff, Legal Dept., Product Quality) regarding KMA vehicle quality and performance.
  • Achieve & maintain ASE (A1, A2, A3, A4, A5, A6, A7, A8, A9, L1, L3) Certification & Kia FTS Certification as measured by completed course metrics through Kia University.
JOB REQUIREMENTS

Education: 
  • Bachelor’s degree or equivalent work experience required.
  • Completion and maintenance of all ASE Certifications (A1, A2, A3, A4, A5, A6, A7, A8, A9, L1, L3) throughout employment required.

    Overall Related Experience:
  • A minimum of four years automotive industry experience required.

    Directly Related Experience:
  • Minimum two years hands on type automotive technical representative required
     

Kia Motors America offers an environment where we place a strong focus on our customer, embrace challenges and work collaboratively. If you’re looking for this type of a dynamic company, then Kia Motors America should be in your consideration for employment opportunities. Based in one of the nation's most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at www.kia.com/ or kiajobs.com.