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Regional Fixed Operations Analyst in Parsippany-Troy Hills, NJ at Kia Motors America

Date Posted: 6/22/2018

Job Snapshot

Job Description

SUMMARY

The purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty.  The Regional Fixed Operations Analyst will help to enhance KMA parts sales and retailer customers’ buying experience through implementation and use of KMA’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of District Parts and Service Manager (DPSM) and/or Regional Parts and Service Manager (RPSM) in their absence. This position will also support regional efforts to assure KMA service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network.  

MAJOR RESPONSIBILITY
  • Create, manage, implement, and execute any reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use.  Special emphasis on CSI, retention, warranty and parts sales reports.
  • Manages and directs all CSI, retention, parts, warranty, training,  and consumer affairs activities in absence of RPSM or DPSM
  • Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives.
  • Support the Region’s overall objectives and assignments as required by the RPSM
  • Create, develop and track the region’s Kia Dealer Business Plans.  Provide 1:1 assistance with DPSMs on developing dealer action plans. 

JOB REQUIREMENTS

Education:
  • Bachelor’s degree or equivalent experience required
Overall Related Experience:
  • 0-3 years' work or internship experience preferred
Skills:
  • Demonstrated evidence of retailer operations and business, either formal education or automotive-related experience        
  • Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KMA policies/procedures
  • Solid working knowledge of Microsoft Excel, including report building, formula implementation, and data manipulation
  • Excellent verbal and written communications skills
Directly Related Experience:
  • Wholesale and retail (at dealership level) experience 
KIA MOTORS AMERICA is a dynamic company that is ideal for professionals who seek to accelerate their careers. Based in one of the nation’s most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at http://www.kia.com/careers