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Regional Fixed Operations Analyst in Atlanta, GA at Kia Motors America

Date Posted: 7/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/30/2018

Job Description

Regional Fixed Operations Analyst

This position is located in Atlanta, GA.

SUMMARY


The purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty.  The Regional Fixed Operations Analyst will help to enhance KMA parts sales and retailer customers’ buying experience through implementation and use of KMA’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of District Parts and Service Manager (DPSM) and/or Regional Parts and Service Manager (RPSM) in their absence. This position will also support regional efforts to assure KMA service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network.  
MAJOR RESPONSIBILITY
  • Create, manage, implement, and execute any reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use.  Special emphasis on CSI, retention, warranty and parts sales reports.
  • Manages and directs all CSI, retention, parts, warranty, training,  and consumer affairs activities in absence of RPSM or DPSM.
  • Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives.
  • Support the Region’s overall objectives and assignments as required by the Regional Parts and Service Manager.
  • Create, develop and track the region’s Kia Dealer Business Plans.  Provide 1:1 assistance with DPSMs on developing dealer action plans. 

JOB REQUIREMENTS

Education:
  • Bachelor’s degree or equivalent experience required.
Overall Related Experience:
  • 0-3 years' work or internship experience required.
Skills:
  • Demonstrated evidence of retailer operations and business, either formal education or automotive-related experience.        
  • Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KMA policies/procedures.
  • Solid working knowledge of Microsoft Excel, including report building, formula implementation, and data manipulation.
  • Excellent verbal and written communications skills.
Directly Related Experience:
  • Wholesale and retail (at dealership level) experience a plus.
Position Requirements:
  • Occasional travel may be required domestically and/or internationally.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.
  • Ability to relocate to a new location if requested by company.
KIA MOTORS AMERICA is a dynamic company that is ideal for professionals who seek to accelerate their careers. Based in one of the nation’s most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at http://www.kia.com/careers