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Regional Parts & Service Manager in Downers Grove, IL at Kia Motors America

Date Posted: 8/6/2018

Job Snapshot

Job Description


The primary purpose of this position is to enthusiastically lead the region’s efforts toward attainment of regional objectives for Customer Satisfaction, Parts & Accessory sales, Warranty cost control, Service owner retention, parts inventory management, training, and other activities which support the sale of Kia products.  Their role includes development and implementation of business plans, overseeing the utilization of Corporate programs, and guiding, developing, motivating and overseeing the effective performance of District Parts and Service Managers (DPSM), their respective dealers, and any other assigned employees.


  • Customer Satisfaction - Assist in the design, implementation, and execution of Regional after sales activities to support customer satisfaction improvement.
  • Parts & Accessories Sales - Design and/or implement Regional and Corporate fixed operations marketing and after sale support programs to contribute toward achievement of parts and accessory sales objectives.
  • Warranty Expense Management - Oversee DPSM activities related to the monitoring of dealer Warranty Expense, ensuring compliance with policies & procedures, and implementation of corrective actions where necessary.
  • Service Owner Retention - Assist in the design, implementation, and execution of Regional after sales activities (i.e. dealer process improvements and marketing efforts) to support Service Owner Loyalty improvement.
  • Dealer Parts Inventory Management - Oversee DPSM activities related to the effective implementation and utilization of Dealer parts inventory management tools to enhance the quality of Dealer parts inventories.


  • Bachelor’s degree or equivalent work experience and demonstrated skill are required
  • Master’s Degree preferred
  • Technical Certificates a plus

Overall Related Experience:

  • 6 to 8 years automotive experience, preferably in both retail and automotive manufacturer/distributors

Directly Related Experience:

  • Wholesale (at the OE level) and retail (at dealership level) experience desirable

KIA MOTORS AMERICA is a dynamic company that is ideal for professionals who seek to accelerate their careers. Based in one of the nation’s most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at


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