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Service Business Development Manager in Irvine, CA at Kia Motors America

Date Posted: 10/28/2018

Job Snapshot

Job Description

Service Business Development Manager

SUMMARY
Candidate will support the Director, Service Operations, to improve the overall fixed operations business and financial performance for both Kia and Kia dealers in the areas of owner service satisfaction (CSI), service retention, parts & accessory sales, dealer parts inventory management, service & parts marketing and dealer profitability through development / implementation of strategies, processes, tools and motivational activities to effect positive change.

This role will be the project manager for implementation and execution of the Kia Service Rental Program (KSRP), Pre-paid Maintenance Program, Fixed Operations Consultant Program, Dealer Capacity Improvement Program and other dealer profitability enhancement programs as they become identified.  They will be responsible for managing the vendors for these programs, as well as, all aspects of program development, launch, implementation, promotion, tracking, and sustainment including developing Executive Approval Decks to secure organizational buy-in and funding approval.  The role will also be responsible for leading necessary department analysis and Power Point presentations as needed.

MAJOR RESPONSIBILITY
  • Responsible for managing the successful launch, implementation, execution and sustainment of Service Business Development related initiatives and achievement of department objectives.  This includes the development of tactics, training and coordination with regions. Examples of initiatives includes: Kia Rental Service Program and Pre-Paid Maintenance, Fixed Operations Consultant Program, and Dealer Service Capacity Program.
  • Provide department management with ongoing tracking & analysis of program and objective attainment status.  This includes developing tracking reports, analyzing & reporting results, communicating with regions, corporate management. Produce weekly/monthly status reports for field follow-up and KMA/KMC Executive review.  Assist in the development of department presentations for various audiences as required.
  • Provide the field and dealers with tools to support dealer profitability in the service drive due to the increase of lower margin maintenance work and the decrease of more profitable heavy repair type work.
  • Assist Department National Managers in the development of strategies and new initiatives to achieve department objectives.  This includes the development of strategies, tactics and Executive Approval Decks.  Examples of initiatives include Pre-paid Maintenance.
  • Produce ad-hoc reports and provide other information as requested by KMC and KMA management.
JOB REQUIREMENTS

Education:
  • A Bachelor’s degree from an accredited college or university or equivalent experience and demonstrated skills.
  • Master’s degree a plus.
Overall Related Experience:
  • 15+ years’ experience in the automotive industry, retail and/or corporate with dealer contact experience preferred.
  • 10+ years’ experience in field service management.
  • Project management experience in a wholesale automotive environment or equivalent industry a plus.
  • Strong understanding and experience with new and emerging products that lead to the growth in service customer retention, and the ability to recognize the importance of consistent and durable integration into normal dealership operating processes.
Directly Related Experience:
  • Must have deep understanding of retail service and aftersales operations, owner satisfaction processes & key drivers of change, and service & parts marketing.
  • Experience with an automotive retail dealership is highly desirable
  • Knowledge and understanding of both wholesale and retail automotive operations are needed regarding all areas Service Operations.
  • An awareness of the relationship between automotive manufacturers and the retail network is also required. 
Position Requirements:
  • Occasional travel may be required domestically and/or internationally.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.
SKILLS
  • Strong oral/written communication skills
  • Strong project management skills
  • Strong data analysis skills
  • Strong PC skills (Word, Excel, PowerPoint)
  • Ability to lead design and implementation of successful training programs
  • Superior task management and project administration abilities are desirable.
Kia Motors America offers an environment where we place a strong focus on our customer, embrace challenges and work collaboratively.  If you’re looking for this type of a dynamic company, then Kia Motors America should be in your consideration for employment opportunities. Based in one of the nation's most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at www.kia.com/ or kiajobs.com.

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