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Service Operations Analyst in Irvine, CA at Kia Motors America

Date Posted: 10/4/2018

Job Snapshot

Job Description

SUMMARY

Assist in various facets of Service Operations planning, organizing, and prioritizing service customer satisfaction and retention projects impacting Kia Motors America (KMA) Retailers and Regional Field operations.  This position must be well organized, detail-oriented, and able to handle multiple tasks and priorities to meet given deadlines.  Position will also be responsible for reporting and answering customer service-related inquiries from other KMA Corporate departments, regions, and Kia Motors Corporation (KMC). 

MAJOR RESPONSIBILITY

  • Provide support to Owner Satisfaction dept. in administering service satisfaction tracking survey program, which includes vendor oversight, survey appeals, and response to field/dealer inquiries.
  • Perform data analysis to support achieving CSI, Customer Service Retention, Dealer Profitability, and P&A sales goals (administering service retention and dealer profitability initiatives), generating and distributing reports to management and field on current initiatives and key performance metrics.
  • Perform data analysis and functional support for Service Field Operations and Service Business Development Managers to further enable projects and programs, providing department with Power Point presentation development support.
  • Assist in administration and quality control oversight of the Kia Service Elite program.
  • Provide planning and logistical execution support for various meetings and events as needed, assisting in miscellaneous tasks as determined and requested by executive management.
JOB REQUIREMENTS

Education:
  • A four year degree or equivalent experience required.            
Overall Related Experience:
  • Automotive manufacturer experience preferred.
  • Related service satisfaction or overall customer satisfaction knowledge/experience desired.

Directly Related Experience:
  • Two years with a data analytical job role required.
  • One year corporate administrative experience required. 

Kia Motors America offers an environment where we place a strong focus on our customer, embrace challenges and work collaboratively.  If you’re looking for this type of a dynamic company, then Kia Motors America should be in your consideration for employment opportunities. Based in one of the nation's most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at www.kia.com/ or kiajobs.com.